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Fan Support

Day of Show Support

🎟️ Heading to a Show Tonight? Here's Everything You Need.

Presales

Last updated: 09/18/2025 7:00am CTSeated is proud to power the presale reminders for Ed Sheeran. 

Presale Registration Opens ⮕ Wednesday,...

Ed Sheeran FAQ

Last updated: 03/26/2024 10:00am CT
TL;DR
Get a heads-up on your favorite artist's event! Use Seated to set up reminders via SMS &amp; ema...

How do reminders work?

Ticket Delivery

Updated 03/26/2024 10:00am CT
 
TL;DR
For specific ticket delivery details, check your purchase receipt email. If your tickets are PDF, AX...

When will I receive my tickets?

Updated 03/26/2024 10:00am CT
 
TL;DR
To retrieve AXS Mobile tickets, look for an email with the subject "Tickets Just Got Sent To You." O...

How do I claim my AXS Mobile tickets?

Updated 03/26/2024 10:00am CT
 
TL;DR
Expect Ticketmaster Mobile tickets at least 48 hours before the show. No app? Download Ticketmaster,...

How do I claim my Ticketmaster Mobile Tickets?

Updated 03/26/2024 10:00am CT
 
TL;DR
Check your original purchase confirmation email for the ticket delivery method - this email will com...

How do I claim my digital tickets?

Updated 03/26/2024 10:00am CT
 
TL;DR
Will Call Pickup? No worries! Bring your ID to the venue box office on the show night. Need to trans...

How do I claim my Will Call tickets?

My Seated Account

Last updated: 03/26/2024 10:00am CT
TL;DR
Have trouble signing up due to an invalid phone number or not receiving verification texts? Plea...

Invalid Phone Number FAQ

Last updated: 03/26/2024 10:00am CT
TL;DR
Can't receive texts from us? Ensure text delivery to your number isn't disabled. Need to resubsc...

I unsubscribed from texts from Seated but I changed my mind. What do I do?

Last updated: 03/26/2024 10:00am CT
TL;DR
Need to log into your Seated notifications account? Login here to verify your phone number and m...

How can I log into my Seated account?

Last updated: 03/26/2024 10:00am CT
TL;DR
Seated uses 4-digit verification codes for secure, password-free access to your account and orde...

What do I use my 4-Digit Verification Code For?

Last updated: 03/26/2024 10:00am CT
TL;DR
To ensure tickets reach genuine fans and prevent scalpers and bots, we ask for your cell phone n...

Why do you ask for my cell phone number?

Last updated: 03/26/2024 10:00am CT
TL;DR
Use a phone number with a supported country code to receive text messages. Click the flag next t...

My country code isn't listed. How can I sign up?

Last updated: 03/26/2024 10:00am CT
TL;DR
After purchasing tickets from Seated, you should receive an automatic confirmation email. If you...

I never received my email confirmation! Can you help?

Transfer/Resell Tickets

Last updated: 02/17/2026 10:00am CTTL;DRCan't make it to a sold-out show? If the artist has fan-to-fan resale enabled, you can list your t...

Fan Ticket Exchange - Fan to Fan Ticket Resale

Updated 03/26/2024 10:00am CT
 
TL;DR
Transfer Will Call tickets by accessing your confirmation receipt, logging into your Seated order pa...

How can I transfer my Will Call tickets?

Last updated: 02/17/2026 10:00am CTTL;DRIf you have Seated tickets but can't make it to the event, don't worry—you've got options. You can...

How can I resell my tickets?

Fan to Fan Exchange: How To Find Your AXS Order Number

Refunds

Updated 03/26/2024 10:00am CT
 
TL;DR
Once a refund request is declined, submitting another directly through your order page isn't an opti...

I can't request a refund through my order page!

Updated 03/26/2024 10:00am CT
 
TL;DR
All sales on Seated are final, but there are a few situations where refunds may be considered. Durin...

I requested a refund through Seated. What now?

Updated 03/26/2024 10:00am CT
 
TL;DR
All sales on Seated are final, but ticket orders for canceled, postponed, or rescheduled shows may b...

Seated Refund Policy

Updated 03/26/2024 10:00am CT
 
TL;DR
After our team reviews and approves your refund, you'll receive an email. Click "Claim Refund," log ...

How do I claim my refund?

Updated 03/26/2024 10:00am CT
 
TL;DR
To request a refund, click "View Receipt" in your email, log in with your phone number, and hit "Req...

How do I request a refund?

Updated 03/26/2024 10:00am CT
 
TL;DR
Be sure to request your refund before the deadline, or else we won't be able to issue a refund. If y...

I missed the refund deadline. What can I do?

Updated 03/26/2024 10:00am CT
 
TL;DR
Seated collaborates with artists to sell tickets directly to fans. When events face changes like can...

Why do I have to wait 30-60 days for my refund?

Accessibility

Last updated: 03/26/2024 10:00am CT
TL;DR
Need ADA seating? We've got you covered! If you are making a purchase or have already purchased ...

Are there accessible seating options?

Purchasing Tickets

Updated 03/26/2024 10:00am CT
 
TL;DR
AutoBuy is your personal event ticket concierge powered by Seated. Set your ticket preferences befor...

What is AutoBuy?

Updated 03/26/2024 10:00am CT
 
TL;DR
Submit your AutoBuy request with quantity, section, and price preferences. Exact seat details are re...

When will I receive my AutoBuy seat assignment?

Updated 03/26/2024 10:00am CT
 
TL;DR
AutoBuy charges your card only when we secure matching tickets, with the amount displayed in the con...

How much will AutoBuy charge my credit card?

Last updated: 03/26/2024 10:00am CT
TL;DR
Did you make a mistake in your request? No worries! Click "Make Changes" in your email receipt t...

Can I make changes or cancel my Seated Lottery or AutoBuy request?

Updated 03/26/2024 10:00am CT
 
TL;DR
While submitting an AutoBuy or Lottery request on Seated, adding a credit card is a must for potenti...

Why do you need my credit card information when submitting an AutoBuy/Lottery request?

Last updated: 03/26/2024 10:00am CT
TL;DR
The Seated ticket system ensures your seats are always together, even if the numbers seem apart....

Why are the seats in my order not next to each other?

Updated 03/26/2024 10:00am CT
 
TL;DR
Change of plans or accidental request? No worries! Cancel your AutoBuy/Lottery request by clicking "...

Can I cancel my AutoBuy/Lottery request?

Updated 03/26/2024 10:00am CT
 
TL;DR
One AutoBuy request per event – keep it simple! Multiple AutoBuy requests may be canceled.
 
Quick g...

Can I submit multiple AutoBuy requests to increase my chances?

Updated 03/26/2024 10:00am CT
 
TL;DR
Seated is your first shot at tickets, and we'll email you the results before the next buying chance....

When will I be notified regarding my AutoBuy/Lottery request results?

Legal

Effective Date: January 1, 2026The Short VersionSeated's Fan-to-Fan Resale Exchange lets fans sell tickets they can't use to other fans wh...

Resale Exchange Buyer & Seller Policy

Last Updated: May 20, 2019
Seated Inc. (“Seated”, “we”, “our” or “us”) has subscribed to the EU-U.S. Privacy Shield Framework and the Swis...

EU-U.S. and Swiss-U.S. Privacy Shield Policy

Note:  On January 1, 2020 we updated our Privacy Policy to include information to comply with the California Consumer Privacy Act of 2018 ...

Privacy Policy

Note:  On August 17, 2021 we updated our Terms of Service to reflect our new text message short code number (36263) and added a section ca...

Terms & Conditions

Seated's commitment to protect your data
Seated is committed to helping users understand the General Data Protection Regulation (GDPR), an...

GDPR

Seated utilizes third-party applications to collect and process personal data about users in order to carry out necessary aspects of our S...

How does Seated treat my personal information? (System Data Map)

Last updated: March 27, 2024 to include a mutual indemnification clause for Event Partners and to update Seated's physical mailing address...

Third-Party Data Sharing Agreement (for Event Partners)

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