What is your refund/cancellation policy?

Update: Due to the increased amount of requests related to COVID-19, our refund request response times may be slower than usual. We appreciate your patience as we review each request in the coming weeks. Keep in mind, if your event has been postponed, your tickets will be honored for the new date. In the case that an event becomes impossible to reschedule, refunds will be processed automatically and no additional action in necessary.  You can follow all of our COVID-19 related updates here.


Each venue has a different policy on refunds, but we'll do everything we can to help.

For ticket presales hosted by artists - we are unable to offer refunds.  These tickets have a strict no refund policy, because Seated has already purchased the tickets from the venue for you.

For events where Seated.com is the exclusive ticket platform - we'll typically allow refunds within 24 hours of when your order is placed.

For events that are cancelled - Seated will automatically issue you an entire refund (including all fees).  

If you can no longer attend an event and would like to cancel your tickets and refund your purchase - just click the "View Receipt" button in your original email receipt.  


You'll need to log in using your phone number.  Once you're logged in, a "Refund Order" button can be found in the bottom left of the screen. 

Once you submit a refund request, you'll typically get a response from our team within 2 business days.

Note: Purchases made before November 1, 2019 do not have a "View Receipt" button in the email receipt.  Try clicking the "More Details" link instead.


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