VIP Frequently Asked Questions

How do I purchase a VIP package?

VIP Packages can only be purchased online through the artist's tour page. They are not available on the phone or at the venue’s box office.

How do I include Accessible Seating with my VIP package?

Are there age restrictions for VIP packages?

Some venues will have an age restriction for attendees. Please check the venue’s website for more information.

My VIP Package is a gift. How can I give this package away?

To allow someone else to pick up a VIP package you have purchased, simply provide the transferee with a copy or picture of your photo ID. Including a note authorizing the transfer and making sure your guest has a copy of the info email will be helpful!

How do I check in for VIP?

Look out for an email from about 48 hours before show day with VIP information for your show, including when and where to check in, and how to pick up your merchandise. VIP check-in times may vary, but check-in for your VIP package may start as early as two hours before doors open to the general public.

What happens if I'm late to the VIP check-in?

If you know you’ll be running late, please email and we’ll do our best to make arrangements for you to attend the VIP experience.

How will I receive my tickets?

You will select the delivery method for your show tickets during your ticket purchase. VIP check-in will be run from a guest list, you must have a show ticket in order to enter the show.

When will the VIP event begin?

VIP check-in will take place prior to the show, and times may vary! This is why we recommend being ready to check in at the venue about 2 hours before doors open to the general public.

Does everyone in my group have to check in together?

The original purchaser will receive all of the VIP merchandise for the group at check in. To make your entry as easy as possible, we recommend that you try to arrive and check in at the same time, if possible.

What if I need to cancel my package after I purchase it?

VIP packages are non-refundable. Please refer to the purchase policies on your receipt for additional information.

What is a Premium Reserved ticket?

The exact location of Premium Reserved tickets vary, but you’re always getting one of the best seats in the house! When you go through the purchase process you’ll have a chance to see exactly where your seats will be located. Please note: Premium Reserved seating may be located behind unseated (GA) areas. Please refer to the venue’s seating chart during the purchase process for specific locations.

What is a General Admission ticket?

A general admission or “GA” ticket is located in a first-come, first-serve, open area of the venue. Seating in the GA area is not guaranteed and can’t be reserved. For questions about your ticket location, feel free to contact us at

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