How do I request a refund?

Updated 03/26/2024 10:00am CT



To request a refund, click "View Receipt" in your email, log in with your phone number, and hit "Request Refund" at the bottom left. Select a reason, and once submitted, you'll get an email confirmation. Our support team will review your request and notify you. If the option isn't visible on your order page, refer to the article linked here.


Requesting a Refund

1. Click "View Receipt":

Find the original email receipt and click "View Receipt" at the bottom.

2. Log In and Request:

Use your phone number to log in. Click on the "Request Refund" button at the bottom left.

3. Select a Reason:

Tell us why you need that refund.

4. Confirmation Email:

Once you hit submit, a confirmation will be sent to your email.

5. Our Review Process:

Our support team will review your request. Keep an eye on your email for updates.

6. Can't Find the Option? No Worries:

Check out the article linked here if the refund request option isn't available.


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