Coronavirus (COVID-19) Refund Policies

To read our CEO’s response to COVID-19, click here.

The health and safety of our fans is extremely important to us. 

We're continuously working with artist teams and event organizers and we will message fans via email whenever we have an update about your event.

We’ve outlined our refund policies below.

Cancelled Shows                                                                                           

Don’t worry - our team will approve refunds for all orders for any cancelled shows.

Your refund will be approved 30-60 days after we notified you of the cancellation.

Postponed Shows                                                                                          

You don’t need to take any action until the new date has been announced. 

We will notify all fans as soon as we have an update from the event organizer.

Rescheduled Shows                                                                                     

We’ll send you an email with the new date and the refund deadline, if applicable.

If you can’t make the new date, just request a refund through your order page before the deadline passes. 

Our team will review and approve refunds within 30-60 days after the refund deadline passes.

  

Event Status Do I need to do anything? How long until I hear about my refund approval? I got an email saying my refund has been approved, what's next?
Cancelled

Not yet! Our team will refund all orders for any cancelled shows

30-60 days after cancellation notification is emailed You’ll need to claim how you want to receive your refund. Learn more here.
Rescheduled

If you can go to the show, you're all set! No action is required.

If you can't attend, yes. For details, click here.
30-60 days after the refund deadline closes, if applicable

You’ll need to claim how you want to receive your refund. Learn more here.

Postponed

Nope! We'll email you as soon as we have more information

Hang Tight! You'll need to wait until the new show is announced to submit your refund request  

 

For Example:

 

If you received a notification that your show was cancelled on April 1st, you can expect to receive your refund approval email between April 30th and May 30th.

 

Looking for more details about your refund policy? Learn more here.

Still need help?

Email us