Troubleshooting Live Streams

Waiting for the live stream to start, but it's past the start time?

When you log in to view the live stream, you should hear some background music and you might see a still-image. You may need to press play on the bottom left corner of the video player.

Contact us at support@seated.com for further assistance.

Want to watch on a bigger screen?

You can stream any Seated broadcast to your TV using Apple AirPlay, Google Chromecast, and other popular devices. 

However, for Apple AirPlay, we've found that it's best if you AirPlay from your phone instead of from your computer. 

For Chromecast, this option works best from your computer or Android phone. You'll need the Chrome browser installed.

For full detailed instructions on connecting to your TV, you can view this helpful article

Are you viewing on a mobile device?

Check the following settings for a smooth streaming experience:

  • Use Wi-Fi instead of 3G or 4G connection whenever possible
  • Avoid private browsing mode on Safari for iOS

Maxed out your volume but it's still too quiet?

Try throwing on a pair of headphones.

Or try a browser extension like the Chrome volume booster.

Is your video or audio glitching?

In many cases, video/audio glitches happen due to poor internet connection from wherever you are watching from. Press the gear on the bottom right corner of the video screen, and adjust the quality of the video to a lower resolution (e.g. 240p, 360p, 720p). If the playback is smooth on the lower resolution, you can try to go the next step up and select a higher resolution.

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In order to stream we suggest having at least 25Mbps. To test your internet speed, you can go to speedtest.com or fast.com.

 

Miss a song or two? Watch the whole live stream again later.

The live stream archive will be available for at least 48 hours. You can gain access through the same order page. You can quickly find the link from the notification email, just click "Join Now" again.

Can I rewind or pause the stream after it has started?

Yes, you will be able to pause or rewind the stream. 

Did you order merchandise?

Add-on orders aren't fulfilled by Seated, so there tends to be a slight delay in fulfillment notifications as your order is prepared by the fulfillment partner. 

 

 

 

Still need help?

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