Seated Refund Policy

Updated 03/26/2024 10:00am CT



All sales on Seated are final, but ticket orders for canceled, postponed, or rescheduled shows may be eligible for a refund. Refund requests can be made at any time, and our Fan Experience team aims to respond within a week. For canceled shows, refunds are approved 30-60 days after notification. Rescheduled shows allow refunds before the deadline. Postponed shows will be updated once we have details from the event organizer. If you face issues, submit a support request form before the deadline. Refunds for postponed and rescheduled shows are approved 30-60 days after the deadline.


Understanding Seated's Refund Policy

General Refund Info:

  • All sales are final, but you might be eligible for a refund if your show is canceled, postponed, or rescheduled. Just request it anytime, and our Fan Experience team will get back to you within a week. More details here.

Canceled Shows:

  • We'll approve your refund for canceled shows 30-60 days after notifying you. 

Rescheduled Shows:

  • Receive a new date? We'll email you with the details and the refund deadline. Can't make it? Request a refund before the deadline. Late requests won't be approved. How to submit? Click here.

Trouble with Refund Requests:

Postponed Shows:

  • No action is needed until the new date is out. We'll keep you posted once we hear from the event organizers. Adjustments to your ticket order happen after we confirm with the artist's team and organizer.

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