Seated Refund Policy

All sales on Seated are final. 

Ticket orders for shows that have been canceled, postponed or rescheduled may be eligible for a refund.

Fans can request a refund at any time, and all refund requests will be reviewed and responded to by Seated Customer Support within the week they are submitted. Read more here. 


Below is our policy for unscheduled shows: 

Canceled Shows

Our team will approve refunds for all orders for any canceled shows.

Your refund will be approved 30-60 days after we notified you of the cancellation.

Rescheduled Shows

We’ll send you an email with the new date and the refund deadline, if applicable.

If you can’t make the new date, just request a refund through your order page before the deadline passes.

Requests submitted after a refund deadline has passed will be declined. 

Read how to submit a refund request here.

If you are having any trouble submitting a refund request, be sure to reach out to prior to the deadline and we can help you out, or submit a request on your behalf.

Our team will review and approve refunds within 30-60 days after the refund deadline passes.

Read more about the 30-60 day timeframe here.

Postponed Shows 

You don’t need to take any action until the new date has been announced.

We will notify all fans as soon as we have an update from the event organizer.

We will not be able to make any adjustments to your ticket order until we confirm the show information with the artist's team and event organizer.

Still need help?

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