All sales on Seated are final.
However, there are a few scenarios where it may be possible for us to refund a ticket order.
If tickets are still on sale through Seated, for example during a presale period, it may be possible for us to refund you.
This means that if you've ordered tickets by mistake, find better seats, or can no longer attend the event, you may submit a refund request through your order page at any time, but the timeliness of your request will determine if we are able to accept it.
If you signed up for tickets through a Seated lottery, we typically allow a one hour grace period to cancel your ticket order after it is selected, after which sales are finalized and refunds are no longer offered.
Once our sales close, we send final reports to the event organizer and cannot take refund requests after that point.
VIP and merchandise purchases are final at the time of purchase.
If you are having trouble submitting a refund request, read more here.