Where are my AXS Mobile Tickets?
For Artist Presale and VIP orders through Seated:
- Seated has transferred all AXS Mobile tickets out to fans to the email address on file for your order on Seated
- Please check your inbox for email(s) from firstname.lastname@example.org with instructions on how to claim your ticket order
- If you purchased a 2-Day Pass, your tickets for Friday and Saturday were sent as separate transfers
- If you can't locate the email from AXS, please email us at email@example.com
For orders through AXS:
- If you didn't buy through the Artist Presale on Seated, it's likely you purchased tickets directly through AXS. Check your confirmation receipt/card statement to be sure.
- You can visit their help center here: https://support.axs.com/hc/en-us
When will I get the details about my VIP package?
- Our team emailed the details to all VIP purchasers on Wednesday, September 14th
- Please check your inbox/spam folders for an email from firstname.lastname@example.org
- Need further assistance? Please email us at email@example.com
How can I transfer my VIP package?
- Be sure to email firstname.lastname@example.org at least 24 hours before the first show so we can update the name(s) associated with your order for the VIP wristband and gift bag collection
- You'll need to transfer your AXS Mobile tickets directly to the transferee through the AXS Mobile app
- You'll need to forward this email to the transferee so they have all the important details
It's the day of the show, can I still transfer my VIP Package?
- If transferring your VIP package on the day of the show, please text the transferee a picture of your photo ID so they can present it when checking in with the VIP event staff
- You'll still need to transfer your AXS Mobile tickets directly to the transferee through the AXS Mobile app
- You'll also need to forward the VIP Info email to the transferee so they have all the important details
For general questions about Red Rocks, check out their FAQ:
Need further assistance? Reach out to Seated Support for help!
Email - email@example.com
Phone - (855) 260-7328
Text message - 855-260-7328
Twitter - @SeatedSupport