FAQ
- Are my seats together? The seat numbers are not right next to each other
- I haven't received my tickets for Rezz at Red Rocks.
- I need to change something on my request
- Your 4 digit Seated code is not the presale code
- I tried to buy John Legend tickets right at 10am, but none were available.
- When will I receive my Auto-Buy seat assignment?
- How much will Auto-Buy charge my credit card?
- What is Auto-Buy?
- Where can I find my PDF tickets?
- I don't have a US phone number and can't get an access code.
- How do reminders work?
- When will I be notified about the ticket request results?
- When will I receive my tickets?
- What is Flash Seats?
- Are there accessible seating options?
- Can I transfer my tickets to someone else?
- How does the ticket "waitlist" work?
- Why do tickets appear to be more expensive on Seated?
- Why do I see a $1.00 charge on my credit card statement?
- Am I guaranteed a ticket if I submit a request?
- I submitted a request, but I haven't received an email confirmation
- I am a true fan. Why wasn't I selected to buy tickets?
- What is a True Fan Ticket Request?
- How do True Fan Ticket Requests work?
- Why do you ask for my cell phone number?
- Why do you need my credit card information?
- Will my credit card information be safe?
- Can I cancel my request?
- What is your refund/cancelation policy?
- Can I submit multiple requests to increase my chances?