Amazon Web Services (AWS) — cloud hosting, file storage, content delivery, and email sending/receiving (including copies of emails we send you and ticket-transfer emails you forward to us).

PlanetScale — our primary database, storing account and order information such as name, email address, phone number, mailing address, IP address, and partial payment-card details (card type, last 4 digits).

Cloudflare — network security and content delivery in front of our websites; processes IP addresses and browser information for all site traffic.

Stripe — payment processing (name, email, billing details, card number). Seated never sees your full card number.

Twilio — text messages (SMS/WhatsApp) and phone-number verification; processes your phone number and message content.

Prelude — one-time-passcode phone verification; processes your phone number, IP address, and browser information.

Intercom — customer support and in-app messaging; processes your name, email address, and the contents of your support conversations.

ClickHouse Cloud — our data warehouse, which holds a replica of our production data (including the categories above) plus message and traffic records, used for analytics and reporting.

Streamkap — the pipeline that replicates production data into our warehouse.

PostHog — product analytics; receives your email address and phone number when identifying your account.

Trevor.io and Metabase — internal business reporting over our data.

Sentry — error monitoring; may incidentally capture personal information contained in error reports.

Turbopuffer — search indexing of emails we have sent (recipient address, subject, sender).

Zapier — internal workflow automation; some workflows process names and email addresses.

The venue’s box office receives ticket-buyer names for on-site support.

The artist’s merchandise or VIP company may receive name, email, and/or mailing address to fulfill purchased items.

AXS — ticket delivery and transfers, including processing of ticket-transfer emails you forward to us, and resale ticket provisioning. May receive information needed to deliver your tickets, which can include your name, email address, and mobile phone number.

Ticketmaster — ticket delivery and account matching; receives information you submit at checkout where applicable, which can include your first/last name, email address, and mobile phone number.

Shopify — merchandise orders (name, email, shipping address).

PostGrid — physical mail fulfillment (names and postal addresses).

Wise — payment disbursements (payee bank details).

Docparser — automated processing of ticket PDF files, which may contain purchaser names and seat details.

IPinfo — IP-address geolocation stored with orders.

Google Places and Mapbox — location and address lookups for addresses you type.

Meta (Facebook) Conversions API — advertising measurement; receives IP address and browser information.