I'm trying to sign up and I'm getting an invalid phone number or error message. How can I fix this?
Do not request multiple codes in quick succession. Over-requesting codes can result in your carrier blocking the message
- Our system does not accept VoIP numbers such as Google Voice or Republic Wireless. We are also unable to support Rogers Mobile, Visible, or Cricket.
- The invalid phone number error typically clears on its own after a few minutes.
- Please wait between 15 and 30 minutes and try again.
- Try with a different browser, device, or mobile number if you have one available.
I'm trying to sign up and my verification text never comes through. How can I fix this?
Do not request multiple codes in quick succession. Over-requesting codes can result in your carrier blocking the message
- Our system does not accept VoIP numbers such as Google Voice or Republic Wireless. We are also unable to support Rogers Mobile, Visible, or Cricket.
- The delayed verification code error typically clears on its own after a few minutes.
- Please wait between 15 and 30 minutes and try again.
- Try with a different browser, device, or mobile number if you have one available.
My country code is not showing on the drop-down menu - can I still sign up?
- If your country code is not listed on the drop-down menu when clicking the flag icon you can sign up using a friend or family member's phone number from a supported country
When will I get my presale reminder?
If you were able to successfully register for the Seated presale reminder using your phone number - you'll be texted + emailed the presale details about 15 minutes before the presale starts.
I still can't sign up - how can I access the presale?
If you couldn't sign up and still need help accessing the presale - please contact us here. Be sure to let us know you've if you've tried the troubleshooting steps on this FAQ.
Please note our Fan Experience team is available to help Monday - Friday from 9am-5pm Central Standard Time.